Ring Bought on Etsy Turns Out to Be Fake - Seller Refusing Refund, What Are My Options?

@corphrv a ordered something the other day, realised how expensive postage was as it didn’t say in the ad and then cancelled it. Got the money refunded, no problems. They still sent the product accidentally and then wanted me to pay for it.
 
I was in a jewellers once when a lady came in and asked for a valuation on her engagement ring as she had split with her partner and wanted to sell it. Only to be told it had no value and was costume jewellery She wasn’t a happy bunny when she left.
 
A jeweller wouldn't risk his reputation for a couple of stones. My father is a retired jeweller and he certainly wouldn't. I think you are stuck with the ring as it is
 
You've had the ring resized so it's not in the same condition as it was sold. So the seller has every right to refuse a refund. If you like the ring just wear it. It's from Etsy not a jewelry shop.
 
If the Etsy trader made the ring then they could have made it without sending it off to be hallmarked...
In doing so does increase the price of the ring.... I believe both metal and stone would need to be hallmarked,
A lot of small traaders make their own rings via whatever choice of metal so do put in the hard work, skill and graft to make something beautiful, but to save them costs and the customer costs won't get it hallmarked.
The seller might have even been scammed themselves regarding the stones... 🤔
I'm sorry this has happened to you, but personally I wouldn't necessarily buy such an item from Etsy, and if I did, I would get in writing that due to such things happening, I'd have full rights for refund if after getting said item valued and assessed and turns out its not genuine .... That I could claim for a refund and return the item...
There's so many loop holes here, and time is against you...
It's been altered as well.
And in all honesty, the jeweller adjusting the ring should have checked and notified before tampering with the ring, they are in the trade and know how this stuff works....
Best of luck moving forward 🙏🏽✌🏽
 
@josh987 gold over 1g legally needs to be hallmarked to be sold as gold. Silver over 7.78g needs to be hallmarked to be sold as silver.
( not aimed at you, just thought I'd add this information as a lot of people don't know/ realise the legal requirements)
 
@jordansa ohhhhhhh.... Apologies... Read a few comments as I was scrolling and folks were mentioning about it being altered.... My mistake....
I feel your frustration, really do.... I got my engagement ring valued quite a few years ago... Thinking white gold, some nice diamonds in it.... £20!!!!!!!!! I was like WTF! Claires accessories sell plastic for more!
 
@jordansa the seller should have a displayed hallmark notice if they are selling items that need to be hallmarked (gold over 1g in weight) if not they are breaking the law. Also check the government distance selling rules, the onus is on you to prove it after 6 months but you do have 6 years if the item is not right.
 
@josh987 that's the problem isn't it. I don't have an issue with what things are worth but I do have an issue with someone profiting off of dishonesty! Knowing there are others they are doing it to as well!
 
If this person is still trading and saying it’s gold /silver and certain stones and it’s all fake then report to Etsy , I’d also report to trading standards too .. good luck
 
Write a review on the page for the ring and put up the picture or video if possible to show it’s fake? Maybe he will refund you then xx
 
If you liked the ring enough to buy it in the first place, does it matter if the stones aren't real, etc. Try it on to check you don't react to the metal etc, if not thrn wear it once married and enjoy it.
 
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