Ring Bought on Etsy Turns Out to Be Fake - Seller Refusing Refund, What Are My Options?

@obirenkenobi I believe you have 13 months to raise a chargeback. True most chargebacks would be raised within the first couple of months, but I would advise the OP to contact their card provider / bank.
 
Assuming this was under £10k you can bring a small claim using the money online service. It’s pretty straight forward and the only cost is the issue fee- as long as you behave reasonably throughout, you generally won’t have to pay the other side’s costs if you lose. It’s primarily a breach of contract claim (and fraud but that will become complicated and I think take you out of the small claims track) so you have 6 years to claim. You will need to show - what was advertised/ described/ you believed you were buying, the invoice/ receipt/proof of purchase and then provide evidence from the jeweller as to what was actually received. If you can pull together that evidence, it’s worth a go - plus they may settle if they see you’re serious. Gather your evidence (screenshots of adverts/websites) first and then write a letter setting out your claim in full and giving them 14 days to pay and threatening proceedings if not. If they don’t, then crack on. Good luck
 
@truthandthelight good point - yes, this only really works if the seller is here- otherwise it’ll be difficult to enforce any judgment (I imagine that you can argue that the English court has jurisdiction but that would also cause problems)
 
To be honest buying a wedding ring off of Etsy was sketchy 🤷🏻‍♀️ I feel for you all I can say is keep trying with the customer service line
 
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